Frequently Asked Questions

Check-in hours are between 3:00 pm and 11:00 pm. Check-in at a later or earlier time is possible on request.
There is an additional fee of 35 euros for check-ins after 12:00 Midnight.

Minimum stay at De Bank is 1 night. The maximum stay duration is 12 months. Ask about our rates if you’re staying for more than 2 weeks.

Of course. If you would like to make use of one, please let us know prior to your arrival.

Paid parking is available in front of the hotel Mondays to Saturdays, from 9:00am to 6:00pm. If you stay in our hotel you can make use of our day parking tickets. This is to be placed visibly behind your windscreen.

De Bank has a luggage storage area in the building.

When you want to make use of our delivery breakfast please let us know in advance. Breakfast will be left at the front door of your apartment. Except for Sundays. The other possibility is a breakfast buffet at restaurant Anna Caspari at the Noorderhaven 69. Breakfast here will be served from 7:30 am to 10:00 am, in weekends untill 10:30 am.  

You can check out until 11:00 am. If the room is free, then guests may check-out until 4:00 pm.

These are available in the apartments.

As long as apartments are available, this is no issue at all. We’re happy to see how we can help.

It is possible to bring your pet, as long as this is discussed beforehand. 35 euros will be charged for the extra cleaning. 

Smoking in apartments is prohibited. Smoking is permitted in the hotel courtyard.

From 9 to 11 there is someone at the front-desk to speak to or to ask questions.

The cancellation is free of charge 5 days prior to the date of arrival. All rooms cancelled 5 days or less before arrival date will be charged at 100% of the cancelled reservation value.